Returns and Exchanges Policy

Returns

  • All purchases from samuigoddess.com (except those marked as a sale) are eligible for a full refund if returned within 20 days of purchase as long as it has not been worn, washed, or damaged in any way. The returned merchandise must be accompanied by original sales receipt, tags attached.
  • Items on sale, purchased at a discount of 20% or more, including items bought with discount or promo codes are not eligible for a refund. SAMUI GODDESS always reserves the right to refuse a refund.
  • For International customers, please reach out to SAMUI GODDESS Team at info@samuigoddess.com and we will assist you. Once your return is approved you will be able to return your package. International customers are responsible for return shipping costs.
  • Once we receive the item at our warehouse it can take up to 15 business days to process your return, then you will receive an email confirming that the refund has been processed. Also, it is important to note that can take between 5-10 business days, to see the amount refunded back to your account.
  • SAMUI GODDESS will not process any refund if the items shipped are not sent back in the conditions specified above.
  • NOTE. Shipping costs will not be refunded. If you are returning an item, T to the final amount and deducted from the original order amount at the time of refund  for example:
  • NOTE. Shipping costs will not be refunded. If you are returning an item, T to the final amount and deducted from the original order amount at the time of refund  for example:
  • Shipping costs will not be refunded for return item. The shipping fee/cost will be deducted from the original purchase order.

Exchanges

  • Samui Goddess can allow any swimwear or apparel item to be exchanged within 20 days of receiving the merchandise as long as it has not been worn, washed, or damaged in any way. The exchanged merchandise must be accompanied by original sales receipt, tags attached, sanitary liners in place, and need to be sent back in the original wrapping paper.
  • Please follow the steps below to go forward with an exchange:
    • Within 20 days of receiving the merchandise initiate your exchange and contact info@samuigoddess.com to request your new size/color please allow 1-2 business day for processing.
    • We will not accept merchandise sent to us that was not postmarked within 20 days of receiving the purchase.
  • There is no guarantee we will have your desired exchange piece in the desired size or color, in that case, you will receive a refund for the item returned or store credit .
  • If item was purchased on sales there’s no exchange possible.
  • Samui Goddess will not take care of your return shipping costs if you are claiming an Exchange .  Customers are responsible for shipping costs.
  • Sale items purchased at a discount of 20% or more, including items bought with discount or promo codes are not eligible for a refund nor exchange.
  • By placing an order on samuigoddess.com, you are agreeing to the Returns and Exchanges Policy.